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Last modified by Veronika Kocher on Thursday, 03 Sep 2026 14:15
From version 16.1
edited by Veronika Kocher
on Monday, 31 Aug 2026 10:44
Change comment: There is no comment for this version
To version 11.1
edited by Veronika Kocher
on Tuesday, 11 Aug 2026 14:01
Change comment: Rollback to version 4.1

Summary

Details

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Content
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1 -Artistic and administrative services at the University support many different needs — from research projects and teaching to employment, IT, rooms, procurement, legal questions, international mobility and library services.
1 +<div class="rh-grid">
2 2  
3 -The **Service Navigator** is organised around what you need to do, not around the university's organisational chart. Some services therefore appear in more than one context where this helps people find the right support.
3 + <div class="rh-col">
4 + <a class="rh-img" href="#"></a>
5 + <div class="rh-body">
6 + <h3 class="rh-heading"><a href="#"><span class="rh-num">1.</span> Planning &amp; Set-up</a></h3>
7 + <p class="rh-desc">Resources for preparation of your research</p>
8 + <div class="rh-cards">
9 + <a class="rh-card rh-flame1" href="#">Data Management</a>
10 + <a class="rh-card rh-flame2" href="#">Research Strategy and Funding</a>
11 + <a class="rh-card rh-flame3" href="#">Research Strategy and Funding</a>
12 + <a class="rh-card rh-flame4" href="#">Responsible and Compliant Research</a>
13 + </div>
14 + <a class="rh-btn" href="#">Explore Planning &amp; Set-up</a>
15 + </div>
16 + </div>
4 4  
5 -(% style="margin:20px 0 28px 0;" %)
6 -(((
7 -{{box title="Find a service"}}
8 -Search by task, topic or question — for example //room, invoice, disability, DOI, event, employment, data protection// or //library//.
18 + <div class="rh-col">
19 + <a class="rh-img" href="#"></a>
20 + <div class="rh-body">
21 + <h3 class="rh-heading"><a href="#"><span class="rh-num">2.</span> Execution</a></h3>
22 + <p class="rh-desc">Daily support resources during your project</p>
23 + <div class="rh-cards">
24 + <a class="rh-card rh-flame5" href="#">Collaboration Tools</a>
25 + <a class="rh-card rh-flame1" href="#">Computing resources</a>
26 + <a class="rh-card rh-flame2" href="#">Daily IT Support</a>
27 + <a class="rh-card rh-flame3" href="#">Graduate School</a>
28 + <a class="rh-card rh-flame4" href="#">TU Delft collections</a>
29 + </div>
30 + <a class="rh-btn" href="#">Explore Execution</a>
31 + </div>
32 + </div>
9 9  
10 -{{html}}
11 -<form action="https://xwiki.uni-ak.ac.at/bin/view/Main/SolrSearch" method="get" role="search" style="margin:0;">
12 - <div style="display:flex;gap:10px;align-items:center;flex-wrap:wrap;">
13 - <label for="service-navigator-search" style="position:absolute;left:-10000px;">Search services</label>
14 - <input
15 - id="service-navigator-search"
16 - name="text"
17 - type="search"
18 - placeholder="What do you need help with?"
19 - autocomplete="off"
20 - style="flex:1 1 520px;min-width:260px;padding:11px 13px;border:1px solid #bbb;border-radius:6px;font-size:16px;"
21 - />
22 - <button type="submit" class="btn btn-primary" style="padding:11px 22px;">Search</button>
34 + <div class="rh-col">
35 + <a class="rh-img" href="#"></a>
36 + <div class="rh-body">
37 + <h3 class="rh-heading"><a href="#"><span class="rh-num">3.</span> Dissemination</a></h3>
38 + <p class="rh-desc">Sharing, publishing and archiving research</p>
39 + <div class="rh-cards">
40 + <a class="rh-card rh-flame5" href="#">Media Production</a>
41 + <a class="rh-card rh-flame1" href="#">Publishing</a>
42 + <a class="rh-card rh-flame2" href="#">Science Communication</a>
43 + <a class="rh-card rh-flame3" href="#">Tech Transfer</a>
44 + </div>
45 + <a class="rh-btn" href="#">Explore Dissemination</a>
46 + </div>
23 23   </div>
24 -</form>
25 -{{/html}}
26 -{{/box}}
27 -)))
28 28  
29 -= Find services by what you need to do =
30 -
31 -{{container layoutStyle="columns" justify="true"}}
32 -
33 -(((
34 -(% style="border:1px solid #d9d9d9;border-left:6px solid #21b6d7;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:340px;padding:18px;" %)
35 -(((
36 -(% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
37 -1. Art & Research Services
38 -
39 -(% style="color:#666;margin-bottom:14px;" %)
40 -Plan, manage, publish, share and preserve artistic and research projects.
41 -
42 -**I need to…**
43 -
44 -* develop or plan a research / artistic research project
45 -* manage research data, documentation or collaboration
46 -* publish, cite, share or preserve outputs
47 -
48 -**Includes**
49 -
50 -Research projects · research data management · rights & ethics · repositories · publication · preservation
51 -
52 -{{html}}
53 -<a href="#service-art-research" class="btn btn-default">Explore</a>
54 -<a href="https://xwiki.uni-ak.ac.at/bin/view/Service%20Navigator/Art%20%26%20Research%20Services%20Navigator/" class="btn btn-primary">Open Art &amp; Research Services</a>
55 -{{/html}}
56 -)))
57 -)))
58 -
59 -(((
60 -(% style="border:1px solid #d9d9d9;border-left:6px solid #21b6d7;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:340px;padding:18px;" %)
61 -(((
62 -(% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
63 -2. Study, Teaching & Curriculum
64 -
65 -(% style="color:#666;margin-bottom:14px;" %)
66 -Find support for studying, teaching, curricula and the learning environment.
67 -
68 -**I need to…**
69 -
70 -* clarify a study-related question
71 -* develop or change teaching / curricula
72 -* find support around final projects, student workspaces or accessibility in study
73 -
74 -**Includes**
75 -
76 -Studienangelegenheiten · Qualitätskultur Lehre & Curricularwerkstatt · Angewandte Abschlussarbeiten · STAR
77 -
78 -{{html}}
79 -<a href="#service-study-teaching" class="btn btn-default">Explore</a>
80 -{{/html}}
81 -)))
82 -)))
83 -
84 -{{/container}}
85 -
86 -{{container layoutStyle="columns" justify="true"}}
87 -
88 -(((
89 -(% style="border:1px solid #d9d9d9;border-left:6px solid #f0aa00;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
90 -(((
91 -(% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
92 -3. People, Equality, Health & Work
93 -
94 -(% style="color:#666;margin-bottom:14px;" %)
95 -Support for employment, equal treatment, diversity, disability, accessibility and health.
96 -
97 -**I need to…**
98 -
99 -* ask about employment, working conditions or labour law
100 -* get support concerning discrimination, equality or diversity
101 -* address disability, accessibility, accommodations or health at work
102 -
103 -**Includes**
104 -
105 -Personalmanagement · Personalentwicklung · Gleichbehandlung · Diversität · Behinderung & Barrierefreiheit · Gesundheit · Arbeitsrecht
106 -
107 -{{html}}
108 -<a href="#service-people-work" class="btn btn-default">Explore</a>
109 -{{/html}}
110 -)))
111 -)))
112 -
113 -(((
114 -(% style="border:1px solid #d9d9d9;border-left:6px solid #38b76a;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
115 -(((
116 -(% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
117 -4. IT & Digital Services
118 -
119 -(% style="color:#666;margin-bottom:14px;" %)
120 -Accounts, systems, software, digital infrastructure and IT support.
121 -
122 -**I need to…**
123 -
124 -* access an account, system or digital service
125 -* solve an IT problem
126 -* plan or coordinate a digital / IT project
127 -
128 -**Includes**
129 -
130 -Base · ITD-Projektkoordination · Zentraler Informatikdienst · digital tools & infrastructure
131 -
132 -{{html}}
133 -<a href="#service-it-digital" class="btn btn-default">Explore</a>
134 -{{/html}}
135 -)))
136 -)))
137 -
138 -{{/container}}
139 -
140 -{{container layoutStyle="columns" justify="true"}}
141 -
142 -(((
143 -(% style="border:1px solid #d9d9d9;border-left:6px solid #38b76a;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
144 -(((
145 -(% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
146 -5. Rooms, Buildings & Campus
147 -
148 -(% style="color:#666;margin-bottom:14px;" %)
149 -Rooms, buildings, facilities, campus use and operational support.
150 -
151 -**I need to…**
152 -
153 -* book or use a room
154 -* report a building, equipment or safety issue
155 -* find information about campus facilities or house rules
156 -
157 -**Includes**
158 -
159 -Liegenschaften · Raumkoordination · temporäre Raumvergabe · Seminarraum-Ausstattung · Ruheraum · Gebäudetechnik & Sicherheit · Hausordnung · Service & Betrieb
160 -
161 -{{html}}
162 -<a href="#service-rooms-campus" class="btn btn-default">Explore</a>
163 -{{/html}}
164 -)))
165 -)))
166 -
167 -(((
168 -(% style="border:1px solid #d9d9d9;border-left:6px solid #38b76a;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
169 -(((
170 -(% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
171 -6. Purchasing, Finance & Logistics
172 -
173 -(% style="color:#666;margin-bottom:14px;" %)
174 -Buy, pay, budget, send, transport and move things.
175 -
176 -**I need to…**
177 -
178 -* purchase materials or services
179 -* clarify an invoice, budget or financial process
180 -* send, transport or move items
181 -
182 -**Includes**
183 -
184 -Beschaffung & Materialmanagement · Controlling · Finanzbuchhaltung · Ressourcenplanung · Post & Logistik · Post-Versand · Transporte · Übersiedlungen
185 -
186 -{{html}}
187 -<a href="#service-finance-logistics" class="btn btn-default">Explore</a>
188 -{{/html}}
189 -)))
190 -)))
191 -
192 -{{/container}}
193 -
194 -{{container layoutStyle="columns" justify="true"}}
195 -
196 -(((
197 -(% style="border:1px solid #d9d9d9;border-left:6px solid #e94b13;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
198 -(((
199 -(% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
200 -7. Communication, Media & Events
201 -
202 -(% style="color:#666;margin-bottom:14px;" %)
203 -Communicate, publish, print, promote and organise events.
204 -
205 -**I need to…**
206 -
207 -* communicate or publicise something
208 -* produce a publication, flyer or printed material
209 -* organise or support an event
210 -
211 -**Includes**
212 -
213 -Presse & Kommunikation · Publikationen · Flyer / Drucksorten · Veranstaltungsmanagement · Open House · Angewandte Festival · Beflaggung
214 -
215 -{{html}}
216 -<a href="#service-communication-events" class="btn btn-default">Explore</a>
217 -{{/html}}
218 -)))
219 -)))
220 -
221 -(((
222 -(% style="border:1px solid #d9d9d9;border-left:6px solid #f0aa00;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
223 -(((
224 -(% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
225 -8. Legal, Data Protection & Governance
226 -
227 -(% style="color:#666;margin-bottom:14px;" %)
228 -Legal questions, privacy, information rights and institutional rules.
229 -
230 -**I need to…**
231 -
232 -* clarify a legal or contractual question
233 -* deal with personal data or privacy
234 -* understand an institutional rule or information-access requirement
235 -
236 -**Includes**
237 -
238 -Rechtsabteilung · Datenschutzbeauftragter · Informationsfreiheitsgesetz · governance & institutional rules
239 -
240 -{{html}}
241 -<a href="#service-legal-governance" class="btn btn-default">Explore</a>
242 -{{/html}}
243 -)))
244 -)))
245 -
246 -{{/container}}
247 -
248 -{{container layoutStyle="columns" justify="true"}}
249 -
250 -(((
251 -(% style="border:1px solid #d9d9d9;border-left:6px solid #21b6d7;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:320px;padding:18px;" %)
252 -(((
253 -(% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
254 -9. International Office
255 -
256 -(% style="color:#666;margin-bottom:14px;" %)
257 -International mobility, exchange and international support.
258 -
259 -**I need to…**
260 -
261 -* plan an international stay or exchange
262 -* ask about mobility opportunities
263 -* find support for an international context
264 -
265 -**Includes**
266 -
267 -International Office services and mobility support
268 -
269 -{{html}}
270 -<a href="#service-international" class="btn btn-default">Explore</a>
271 -{{/html}}
272 -)))
273 -)))
274 -
275 -(((
276 -(% style="border:1px solid #d9d9d9;border-left:6px solid #21b6d7;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:320px;padding:18px;" %)
277 -(((
278 -(% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
279 -10. University Library
280 -
281 -(% style="color:#666;margin-bottom:14px;" %)
282 -Find, access and work with literature, media and library resources.
283 -
284 -**I need to…**
285 -
286 -* find literature or other media
287 -* access library resources
288 -* get help with research and information discovery
289 -
290 -**Includes**
291 -
292 -Universitätsbibliothek and library services
293 -
294 -{{html}}
295 -<a href="#service-library" class="btn btn-default">Explore</a>
296 -{{/html}}
297 -)))
298 -)))
299 -
300 -{{/container}}
301 -
302 -(% style="margin:28px 0 8px 0;padding:14px 16px;background:#f7f7f7;border-radius:8px;" %)
303 -(((
304 -**A service may appear in more than one area.** This is intentional: the Navigator follows users' questions and tasks rather than forcing every topic into a single organisational box.
305 -)))
306 -
307 -= Service areas in detail =
308 -
309 -{{html}}<span id="service-art-research"></span>{{/html}}
310 -== 1. Art & Research Services ==
311 -
312 -**Typical questions**
313 -
314 -* How do I plan and organise an artistic or research project?
315 -* What do funders require?
316 -* How should I manage files, data, versions, metadata and collaboration?
317 -* What rights, ethics or data-protection issues do I need to consider?
318 -* Where and how should I publish, share, cite or preserve outputs?
319 -
320 -**Services & topics**
321 -
322 -* Forschungsprojekte / project planning
323 -* research funding & funder requirements
324 -* research data management and DMPs
325 -* research data and artistic outputs
326 -* copyright, rights and licences
327 -* data protection & ethics in research
328 -* file organisation, storage, backup and access
329 -* metadata, provenance, standards, vocabularies and identifiers
330 -* repositories and publication platforms
331 -* FAIR, CARE & Open Science
332 -* dissemination, citation, PIDs / DOI / ORCID
333 -* preservation and project handover
334 -
335 -[[Open the Art & Research Services Navigator>>https://xwiki.uni-ak.ac.at/bin/view/Service%20Navigator/Art%20%26%20Research%20Services%20Navigator/||class="btn btn-primary"]]
336 -
337 -----
338 -
339 -{{html}}<span id="service-study-teaching"></span>{{/html}}
340 -== 2. Study, Teaching & Curriculum ==
341 -
342 -**Typical questions**
343 -
344 -* I have a question about my studies or study administration.
345 -* I am teaching and need support with teaching quality or curricula.
346 -* I am working on / supervising a final project.
347 -* I need a student workspace or accessibility support for study.
348 -
349 -**Primary services & topics**
350 -
351 -* Studienangelegenheiten
352 -* Qualitätskultur Lehre und Curricularwerkstatt
353 -* Angewandte Abschlussarbeiten
354 -* Studierenden-Arbeitsraum = STAR
355 -* teaching and curriculum development
356 -* study-related accessibility / accommodations (cross-link to People, Equality, Health & Work)
357 -
358 -----
359 -
360 -{{html}}<span id="service-people-work"></span>{{/html}}
361 -== 3. People, Equality, Health & Work ==
362 -
363 -**Typical questions**
364 -
365 -* I have a question about my employment, contract, working conditions or labour law.
366 -* I experience discrimination or unequal treatment.
367 -* I need advice concerning equality, diversity or inclusion.
368 -* I have a disability or need accessibility / reasonable accommodations.
369 -* I need support concerning health, wellbeing or workplace health.
370 -* I am looking for staff development or HR support.
371 -
372 -**Primary services & topics**
373 -
374 -* Personalmanagement
375 -* Personalentwicklung
376 -* Gleichbehandlung / equal treatment
377 -* Gleichstellung / equal opportunities
378 -* Diversität / diversity & inclusion
379 -* anti-discrimination
380 -* Behinderung
381 -* Barrierefreiheit / accessibility
382 -* reasonable accommodations
383 -* Gesundheit / workplace health
384 -* psychosocial wellbeing
385 -* Arbeitsrecht / labour law
386 -* employment conditions and working arrangements
387 -
388 -**Important cross-links**
389 -
390 -* Student accessibility questions should also be discoverable through **Study, Teaching & Curriculum**.
391 -* General legal matters remain under **Legal, Data Protection & Governance**; employment-related legal questions start here.
392 -
393 -----
394 -
395 -{{html}}<span id="service-it-digital"></span>{{/html}}
396 -== 4. IT & Digital Services ==
397 -
398 -**Typical questions**
399 -
400 -* How do I access an account, system or digital service?
401 -* I have an IT problem.
402 -* I need software, infrastructure or technical support.
403 -* I am planning a digital / IT project.
404 -
405 -**Primary services & topics**
406 -
407 -* Base
408 -* ITD-Projektkoordination
409 -* Zentraler Informatikdienst
410 -* accounts and access
411 -* software and digital tools
412 -* digital infrastructure
413 -* IT project coordination
414 -* technical support
415 -
416 -----
417 -
418 -{{html}}<span id="service-rooms-campus"></span>{{/html}}
419 -== 5. Rooms, Buildings & Campus ==
420 -
421 -**Typical questions**
422 -
423 -* I need a room temporarily or for a specific activity.
424 -* Something in a room or building is not working.
425 -* I need information about campus facilities, safety or rules.
426 -* I need equipment or operational support for a space.
427 -
428 -**Primary services & topics**
429 -
430 -* Facility Management
431 -* Gebäudetechnik & Sicherheit
432 -* Liegenschaften
433 -* Liegenschaften- & Raumkoordination
434 -* Raumvergabe temporär
435 -* Seminarraum-Ausstattung
436 -* Ruheraum
437 -* Service & Betrieb
438 -* Hausordnung
439 -* Leitern
440 -* Diebstahl / reporting and campus-related support
441 -
442 -**Cross-links**
443 -
444 -* Event room requirements may also lead to **Communication, Media & Events**.
445 -* Moving equipment or furniture may also lead to **Purchasing, Finance & Logistics**.
446 -
447 -----
448 -
449 -{{html}}<span id="service-finance-logistics"></span>{{/html}}
450 -== 6. Purchasing, Finance & Logistics ==
451 -
452 -**Typical questions**
453 -
454 -* How do I buy materials, equipment or a service?
455 -* I have a question about an invoice, budget or financial process.
456 -* I need to send or receive something.
457 -* I need transport or an internal move.
458 -
459 -**Primary services & topics**
460 -
461 -* Beschaffung & Materialmanagement
462 -* Controlling
463 -* Finanzbuchhaltung
464 -* Ressourcenplanung
465 -* Post & Logistik
466 -* Post-Versand
467 -* Transporte
468 -* Übersiedlungen
469 -
470 -**Why these belong together**
471 -
472 -From a user's perspective these form one practical chain: //I need something → I procure it → I pay / account for it → it is delivered, sent, transported or moved.//
473 -
474 -----
475 -
476 -{{html}}<span id="service-communication-events"></span>{{/html}}
477 -== 7. Communication, Media & Events ==
478 -
479 -**Typical questions**
480 -
481 -* I need to communicate or publicise something.
482 -* I need a publication, flyer or printed material.
483 -* I am planning an event and need support.
484 -* I need help with public visibility or event communication.
485 -
486 -**Primary services & topics**
487 -
488 -* Presse & Kommunikation
489 -* Publikationen
490 -* Flyer / Drucksorten kleinformatig
491 -* Veranstaltungsmanagement
492 -* Open House
493 -* Angewandte Festival
494 -* Beflaggung
495 -
496 -**Cross-links**
497 -
498 -* Rooms and building logistics for events → **Rooms, Buildings & Campus**
499 -* Transport, procurement and deliveries → **Purchasing, Finance & Logistics**
500 -* Research dissemination → **Art & Research Services**
501 -
502 -----
503 -
504 -{{html}}<span id="service-legal-governance"></span>{{/html}}
505 -== 8. Legal, Data Protection & Governance ==
506 -
507 -**Typical questions**
508 -
509 -* I need legal advice or a legal review.
510 -* I work with personal data or have a privacy question.
511 -* I need to understand an institutional rule or legal obligation.
512 -* I have a question about information access or transparency.
513 -
514 -**Primary services & topics**
515 -
516 -* Rechtsabteilung
517 -* Datenschutzbeauftragter
518 -* Informationsfreiheitsgesetz
519 -* general legal questions
520 -* data protection / privacy
521 -* institutional rules and governance
522 -
523 -**Cross-links**
524 -
525 -* Arbeitsrecht starts under **People, Equality, Health & Work**.
526 -* Research-specific copyright, licensing, ethics and data protection are also discoverable through **Art & Research Services**.
527 -
528 -----
529 -
530 -{{html}}<span id="service-international"></span>{{/html}}
531 -== 9. International Office ==
532 -
533 -**Typical questions**
534 -
535 -* I am planning an international stay or mobility.
536 -* I have a question about exchange opportunities.
537 -* I need support for an international context.
538 -
539 -**Primary services & topics**
540 -
541 -* International Office
542 -* mobility
543 -* exchange
544 -* international support
545 -
546 -This remains a separate service area because its user needs and expertise are distinct from the other clusters.
547 -
548 -----
549 -
550 -{{html}}<span id="service-library"></span>{{/html}}
551 -== 10. University Library ==
552 -
553 -**Typical questions**
554 -
555 -* I need literature, media or other information resources.
556 -* I need access to library materials.
557 -* I need support with searching and information discovery.
558 -
559 -**Primary services & topics**
560 -
561 -* Universitätsbibliothek
562 -* literature and media
563 -* library access
564 -* information discovery
565 -* library support
566 -
567 -This remains a separate service area because library services form their own coherent user journey and are not an organisational extension of the International Office or Art & Research Services.
568 -
569 -----
570 -
571 -(% style="margin-top:28px;" %)
572 -(((
573 -{{info title="Not sure where to start?"}}
574 -Use the search at the top of the page or choose the card that best matches what you are trying to do. The Navigator may point to the same institutional service from several places when this improves findability.
575 -{{/info}}
576 -)))
577 -
49 +</div>