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Wiki source code of Service Navigator

Version 16.1 by Veronika Kocher on Monday, 31 Aug 2026 10:44
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1 Artistic and administrative services at the University support many different needs — from research projects and teaching to employment, IT, rooms, procurement, legal questions, international mobility and library services.
2
3 The **Service Navigator** is organised around what you need to do, not around the university's organisational chart. Some services therefore appear in more than one context where this helps people find the right support.
4
5 (% style="margin:20px 0 28px 0;" %)
6 (((
7 {{box title="Find a service"}}
8 Search by task, topic or question — for example //room, invoice, disability, DOI, event, employment, data protection// or //library//.
9
10 {{html}}
11 <form action="https://xwiki.uni-ak.ac.at/bin/view/Main/SolrSearch" method="get" role="search" style="margin:0;">
12 <div style="display:flex;gap:10px;align-items:center;flex-wrap:wrap;">
13 <label for="service-navigator-search" style="position:absolute;left:-10000px;">Search services</label>
14 <input
15 id="service-navigator-search"
16 name="text"
17 type="search"
18 placeholder="What do you need help with?"
19 autocomplete="off"
20 style="flex:1 1 520px;min-width:260px;padding:11px 13px;border:1px solid #bbb;border-radius:6px;font-size:16px;"
21 />
22 <button type="submit" class="btn btn-primary" style="padding:11px 22px;">Search</button>
23 </div>
24 </form>
25 {{/html}}
26 {{/box}}
27 )))
28
29 = Find services by what you need to do =
30
31 {{container layoutStyle="columns" justify="true"}}
32
33 (((
34 (% style="border:1px solid #d9d9d9;border-left:6px solid #21b6d7;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:340px;padding:18px;" %)
35 (((
36 (% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
37 1. Art & Research Services
38
39 (% style="color:#666;margin-bottom:14px;" %)
40 Plan, manage, publish, share and preserve artistic and research projects.
41
42 **I need to…**
43
44 * develop or plan a research / artistic research project
45 * manage research data, documentation or collaboration
46 * publish, cite, share or preserve outputs
47
48 **Includes**
49
50 Research projects · research data management · rights & ethics · repositories · publication · preservation
51
52 {{html}}
53 <a href="#service-art-research" class="btn btn-default">Explore</a>
54 <a href="https://xwiki.uni-ak.ac.at/bin/view/Service%20Navigator/Art%20%26%20Research%20Services%20Navigator/" class="btn btn-primary">Open Art &amp; Research Services</a>
55 {{/html}}
56 )))
57 )))
58
59 (((
60 (% style="border:1px solid #d9d9d9;border-left:6px solid #21b6d7;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:340px;padding:18px;" %)
61 (((
62 (% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
63 2. Study, Teaching & Curriculum
64
65 (% style="color:#666;margin-bottom:14px;" %)
66 Find support for studying, teaching, curricula and the learning environment.
67
68 **I need to…**
69
70 * clarify a study-related question
71 * develop or change teaching / curricula
72 * find support around final projects, student workspaces or accessibility in study
73
74 **Includes**
75
76 Studienangelegenheiten · Qualitätskultur Lehre & Curricularwerkstatt · Angewandte Abschlussarbeiten · STAR
77
78 {{html}}
79 <a href="#service-study-teaching" class="btn btn-default">Explore</a>
80 {{/html}}
81 )))
82 )))
83
84 {{/container}}
85
86 {{container layoutStyle="columns" justify="true"}}
87
88 (((
89 (% style="border:1px solid #d9d9d9;border-left:6px solid #f0aa00;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
90 (((
91 (% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
92 3. People, Equality, Health & Work
93
94 (% style="color:#666;margin-bottom:14px;" %)
95 Support for employment, equal treatment, diversity, disability, accessibility and health.
96
97 **I need to…**
98
99 * ask about employment, working conditions or labour law
100 * get support concerning discrimination, equality or diversity
101 * address disability, accessibility, accommodations or health at work
102
103 **Includes**
104
105 Personalmanagement · Personalentwicklung · Gleichbehandlung · Diversität · Behinderung & Barrierefreiheit · Gesundheit · Arbeitsrecht
106
107 {{html}}
108 <a href="#service-people-work" class="btn btn-default">Explore</a>
109 {{/html}}
110 )))
111 )))
112
113 (((
114 (% style="border:1px solid #d9d9d9;border-left:6px solid #38b76a;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
115 (((
116 (% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
117 4. IT & Digital Services
118
119 (% style="color:#666;margin-bottom:14px;" %)
120 Accounts, systems, software, digital infrastructure and IT support.
121
122 **I need to…**
123
124 * access an account, system or digital service
125 * solve an IT problem
126 * plan or coordinate a digital / IT project
127
128 **Includes**
129
130 Base · ITD-Projektkoordination · Zentraler Informatikdienst · digital tools & infrastructure
131
132 {{html}}
133 <a href="#service-it-digital" class="btn btn-default">Explore</a>
134 {{/html}}
135 )))
136 )))
137
138 {{/container}}
139
140 {{container layoutStyle="columns" justify="true"}}
141
142 (((
143 (% style="border:1px solid #d9d9d9;border-left:6px solid #38b76a;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
144 (((
145 (% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
146 5. Rooms, Buildings & Campus
147
148 (% style="color:#666;margin-bottom:14px;" %)
149 Rooms, buildings, facilities, campus use and operational support.
150
151 **I need to…**
152
153 * book or use a room
154 * report a building, equipment or safety issue
155 * find information about campus facilities or house rules
156
157 **Includes**
158
159 Liegenschaften · Raumkoordination · temporäre Raumvergabe · Seminarraum-Ausstattung · Ruheraum · Gebäudetechnik & Sicherheit · Hausordnung · Service & Betrieb
160
161 {{html}}
162 <a href="#service-rooms-campus" class="btn btn-default">Explore</a>
163 {{/html}}
164 )))
165 )))
166
167 (((
168 (% style="border:1px solid #d9d9d9;border-left:6px solid #38b76a;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
169 (((
170 (% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
171 6. Purchasing, Finance & Logistics
172
173 (% style="color:#666;margin-bottom:14px;" %)
174 Buy, pay, budget, send, transport and move things.
175
176 **I need to…**
177
178 * purchase materials or services
179 * clarify an invoice, budget or financial process
180 * send, transport or move items
181
182 **Includes**
183
184 Beschaffung & Materialmanagement · Controlling · Finanzbuchhaltung · Ressourcenplanung · Post & Logistik · Post-Versand · Transporte · Übersiedlungen
185
186 {{html}}
187 <a href="#service-finance-logistics" class="btn btn-default">Explore</a>
188 {{/html}}
189 )))
190 )))
191
192 {{/container}}
193
194 {{container layoutStyle="columns" justify="true"}}
195
196 (((
197 (% style="border:1px solid #d9d9d9;border-left:6px solid #e94b13;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
198 (((
199 (% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
200 7. Communication, Media & Events
201
202 (% style="color:#666;margin-bottom:14px;" %)
203 Communicate, publish, print, promote and organise events.
204
205 **I need to…**
206
207 * communicate or publicise something
208 * produce a publication, flyer or printed material
209 * organise or support an event
210
211 **Includes**
212
213 Presse & Kommunikation · Publikationen · Flyer / Drucksorten · Veranstaltungsmanagement · Open House · Angewandte Festival · Beflaggung
214
215 {{html}}
216 <a href="#service-communication-events" class="btn btn-default">Explore</a>
217 {{/html}}
218 )))
219 )))
220
221 (((
222 (% style="border:1px solid #d9d9d9;border-left:6px solid #f0aa00;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:370px;padding:18px;" %)
223 (((
224 (% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
225 8. Legal, Data Protection & Governance
226
227 (% style="color:#666;margin-bottom:14px;" %)
228 Legal questions, privacy, information rights and institutional rules.
229
230 **I need to…**
231
232 * clarify a legal or contractual question
233 * deal with personal data or privacy
234 * understand an institutional rule or information-access requirement
235
236 **Includes**
237
238 Rechtsabteilung · Datenschutzbeauftragter · Informationsfreiheitsgesetz · governance & institutional rules
239
240 {{html}}
241 <a href="#service-legal-governance" class="btn btn-default">Explore</a>
242 {{/html}}
243 )))
244 )))
245
246 {{/container}}
247
248 {{container layoutStyle="columns" justify="true"}}
249
250 (((
251 (% style="border:1px solid #d9d9d9;border-left:6px solid #21b6d7;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:320px;padding:18px;" %)
252 (((
253 (% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
254 9. International Office
255
256 (% style="color:#666;margin-bottom:14px;" %)
257 International mobility, exchange and international support.
258
259 **I need to…**
260
261 * plan an international stay or exchange
262 * ask about mobility opportunities
263 * find support for an international context
264
265 **Includes**
266
267 International Office services and mobility support
268
269 {{html}}
270 <a href="#service-international" class="btn btn-default">Explore</a>
271 {{/html}}
272 )))
273 )))
274
275 (((
276 (% style="border:1px solid #d9d9d9;border-left:6px solid #21b6d7;border-radius:12px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.05);min-height:320px;padding:18px;" %)
277 (((
278 (% style="font-size:20px;font-weight:700;margin-bottom:4px;" %)
279 10. University Library
280
281 (% style="color:#666;margin-bottom:14px;" %)
282 Find, access and work with literature, media and library resources.
283
284 **I need to…**
285
286 * find literature or other media
287 * access library resources
288 * get help with research and information discovery
289
290 **Includes**
291
292 Universitätsbibliothek and library services
293
294 {{html}}
295 <a href="#service-library" class="btn btn-default">Explore</a>
296 {{/html}}
297 )))
298 )))
299
300 {{/container}}
301
302 (% style="margin:28px 0 8px 0;padding:14px 16px;background:#f7f7f7;border-radius:8px;" %)
303 (((
304 **A service may appear in more than one area.** This is intentional: the Navigator follows users' questions and tasks rather than forcing every topic into a single organisational box.
305 )))
306
307 = Service areas in detail =
308
309 {{html}}<span id="service-art-research"></span>{{/html}}
310 == 1. Art & Research Services ==
311
312 **Typical questions**
313
314 * How do I plan and organise an artistic or research project?
315 * What do funders require?
316 * How should I manage files, data, versions, metadata and collaboration?
317 * What rights, ethics or data-protection issues do I need to consider?
318 * Where and how should I publish, share, cite or preserve outputs?
319
320 **Services & topics**
321
322 * Forschungsprojekte / project planning
323 * research funding & funder requirements
324 * research data management and DMPs
325 * research data and artistic outputs
326 * copyright, rights and licences
327 * data protection & ethics in research
328 * file organisation, storage, backup and access
329 * metadata, provenance, standards, vocabularies and identifiers
330 * repositories and publication platforms
331 * FAIR, CARE & Open Science
332 * dissemination, citation, PIDs / DOI / ORCID
333 * preservation and project handover
334
335 [[Open the Art & Research Services Navigator>>https://xwiki.uni-ak.ac.at/bin/view/Service%20Navigator/Art%20%26%20Research%20Services%20Navigator/||class="btn btn-primary"]]
336
337 ----
338
339 {{html}}<span id="service-study-teaching"></span>{{/html}}
340 == 2. Study, Teaching & Curriculum ==
341
342 **Typical questions**
343
344 * I have a question about my studies or study administration.
345 * I am teaching and need support with teaching quality or curricula.
346 * I am working on / supervising a final project.
347 * I need a student workspace or accessibility support for study.
348
349 **Primary services & topics**
350
351 * Studienangelegenheiten
352 * Qualitätskultur Lehre und Curricularwerkstatt
353 * Angewandte Abschlussarbeiten
354 * Studierenden-Arbeitsraum = STAR
355 * teaching and curriculum development
356 * study-related accessibility / accommodations (cross-link to People, Equality, Health & Work)
357
358 ----
359
360 {{html}}<span id="service-people-work"></span>{{/html}}
361 == 3. People, Equality, Health & Work ==
362
363 **Typical questions**
364
365 * I have a question about my employment, contract, working conditions or labour law.
366 * I experience discrimination or unequal treatment.
367 * I need advice concerning equality, diversity or inclusion.
368 * I have a disability or need accessibility / reasonable accommodations.
369 * I need support concerning health, wellbeing or workplace health.
370 * I am looking for staff development or HR support.
371
372 **Primary services & topics**
373
374 * Personalmanagement
375 * Personalentwicklung
376 * Gleichbehandlung / equal treatment
377 * Gleichstellung / equal opportunities
378 * Diversität / diversity & inclusion
379 * anti-discrimination
380 * Behinderung
381 * Barrierefreiheit / accessibility
382 * reasonable accommodations
383 * Gesundheit / workplace health
384 * psychosocial wellbeing
385 * Arbeitsrecht / labour law
386 * employment conditions and working arrangements
387
388 **Important cross-links**
389
390 * Student accessibility questions should also be discoverable through **Study, Teaching & Curriculum**.
391 * General legal matters remain under **Legal, Data Protection & Governance**; employment-related legal questions start here.
392
393 ----
394
395 {{html}}<span id="service-it-digital"></span>{{/html}}
396 == 4. IT & Digital Services ==
397
398 **Typical questions**
399
400 * How do I access an account, system or digital service?
401 * I have an IT problem.
402 * I need software, infrastructure or technical support.
403 * I am planning a digital / IT project.
404
405 **Primary services & topics**
406
407 * Base
408 * ITD-Projektkoordination
409 * Zentraler Informatikdienst
410 * accounts and access
411 * software and digital tools
412 * digital infrastructure
413 * IT project coordination
414 * technical support
415
416 ----
417
418 {{html}}<span id="service-rooms-campus"></span>{{/html}}
419 == 5. Rooms, Buildings & Campus ==
420
421 **Typical questions**
422
423 * I need a room temporarily or for a specific activity.
424 * Something in a room or building is not working.
425 * I need information about campus facilities, safety or rules.
426 * I need equipment or operational support for a space.
427
428 **Primary services & topics**
429
430 * Facility Management
431 * Gebäudetechnik & Sicherheit
432 * Liegenschaften
433 * Liegenschaften- & Raumkoordination
434 * Raumvergabe temporär
435 * Seminarraum-Ausstattung
436 * Ruheraum
437 * Service & Betrieb
438 * Hausordnung
439 * Leitern
440 * Diebstahl / reporting and campus-related support
441
442 **Cross-links**
443
444 * Event room requirements may also lead to **Communication, Media & Events**.
445 * Moving equipment or furniture may also lead to **Purchasing, Finance & Logistics**.
446
447 ----
448
449 {{html}}<span id="service-finance-logistics"></span>{{/html}}
450 == 6. Purchasing, Finance & Logistics ==
451
452 **Typical questions**
453
454 * How do I buy materials, equipment or a service?
455 * I have a question about an invoice, budget or financial process.
456 * I need to send or receive something.
457 * I need transport or an internal move.
458
459 **Primary services & topics**
460
461 * Beschaffung & Materialmanagement
462 * Controlling
463 * Finanzbuchhaltung
464 * Ressourcenplanung
465 * Post & Logistik
466 * Post-Versand
467 * Transporte
468 * Übersiedlungen
469
470 **Why these belong together**
471
472 From a user's perspective these form one practical chain: //I need something → I procure it → I pay / account for it → it is delivered, sent, transported or moved.//
473
474 ----
475
476 {{html}}<span id="service-communication-events"></span>{{/html}}
477 == 7. Communication, Media & Events ==
478
479 **Typical questions**
480
481 * I need to communicate or publicise something.
482 * I need a publication, flyer or printed material.
483 * I am planning an event and need support.
484 * I need help with public visibility or event communication.
485
486 **Primary services & topics**
487
488 * Presse & Kommunikation
489 * Publikationen
490 * Flyer / Drucksorten kleinformatig
491 * Veranstaltungsmanagement
492 * Open House
493 * Angewandte Festival
494 * Beflaggung
495
496 **Cross-links**
497
498 * Rooms and building logistics for events → **Rooms, Buildings & Campus**
499 * Transport, procurement and deliveries → **Purchasing, Finance & Logistics**
500 * Research dissemination → **Art & Research Services**
501
502 ----
503
504 {{html}}<span id="service-legal-governance"></span>{{/html}}
505 == 8. Legal, Data Protection & Governance ==
506
507 **Typical questions**
508
509 * I need legal advice or a legal review.
510 * I work with personal data or have a privacy question.
511 * I need to understand an institutional rule or legal obligation.
512 * I have a question about information access or transparency.
513
514 **Primary services & topics**
515
516 * Rechtsabteilung
517 * Datenschutzbeauftragter
518 * Informationsfreiheitsgesetz
519 * general legal questions
520 * data protection / privacy
521 * institutional rules and governance
522
523 **Cross-links**
524
525 * Arbeitsrecht starts under **People, Equality, Health & Work**.
526 * Research-specific copyright, licensing, ethics and data protection are also discoverable through **Art & Research Services**.
527
528 ----
529
530 {{html}}<span id="service-international"></span>{{/html}}
531 == 9. International Office ==
532
533 **Typical questions**
534
535 * I am planning an international stay or mobility.
536 * I have a question about exchange opportunities.
537 * I need support for an international context.
538
539 **Primary services & topics**
540
541 * International Office
542 * mobility
543 * exchange
544 * international support
545
546 This remains a separate service area because its user needs and expertise are distinct from the other clusters.
547
548 ----
549
550 {{html}}<span id="service-library"></span>{{/html}}
551 == 10. University Library ==
552
553 **Typical questions**
554
555 * I need literature, media or other information resources.
556 * I need access to library materials.
557 * I need support with searching and information discovery.
558
559 **Primary services & topics**
560
561 * Universitätsbibliothek
562 * literature and media
563 * library access
564 * information discovery
565 * library support
566
567 This remains a separate service area because library services form their own coherent user journey and are not an organisational extension of the International Office or Art & Research Services.
568
569 ----
570
571 (% style="margin-top:28px;" %)
572 (((
573 {{info title="Not sure where to start?"}}
574 Use the search at the top of the page or choose the card that best matches what you are trying to do. The Navigator may point to the same institutional service from several places when this improves findability.
575 {{/info}}
576 )))