Service Navigator

Artistic and administrative services at the University support many different needs — from research projects and teaching to employment, IT, rooms, procurement, legal questions, international mobility and library services.

The Service Navigator is organised around what you need to do, not around the university's organisational chart. Some services therefore appear in more than one context where this helps people find the right support.

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= Find services by what you need to do =

(% style="margin:28px 0 8px 0;padding:14px 16px;background:#f7f7f7;border-radius:8px;" %) ((( A service may appear in more than one area. This is intentional: the Navigator follows users' questions and tasks rather than forcing every topic into a single organisational box. )))

= Service areas in detail =

== 1. Art & Research Services ==

Typical questions

• How do I plan and organise an artistic or research project?
• What do funders require?
• How should I manage files, data, versions, metadata and collaboration?
• What rights, ethics or data-protection issues do I need to consider?
• Where and how should I publish, share, cite or preserve outputs?

Services & topics

• Forschungsprojekte / project planning
• research funding & funder requirements
• research data management and DMPs
• research data and artistic outputs
• copyright, rights and licences
• data protection & ethics in research
• file organisation, storage, backup and access
• metadata, provenance, standards, vocabularies and identifiers
• repositories and publication platforms
• FAIR, CARE & Open Science
• dissemination, citation, PIDs / DOI / ORCID
• preservation and project handover

Open the Art & Research Services Navigator>>https://xwiki.uni-ak.ac.at/bin/view/Service%20Navigator/Art%20%26%20Research%20Services%20Navigator/

== 2. Study, Teaching & Curriculum ==

Typical questions

• I have a question about my studies or study administration.
• I am teaching and need support with teaching quality or curricula.
• I am working on / supervising a final project.
• I need a student workspace or accessibility support for study.

Primary services & topics

• Studienangelegenheiten
• Qualitätskultur Lehre und Curricularwerkstatt
• Angewandte Abschlussarbeiten
• Studierenden-Arbeitsraum = STAR
• teaching and curriculum development
• study-related accessibility / accommodations (cross-link to People, Equality, Health & Work)

== 3. People, Equality, Health & Work ==

Typical questions

• I have a question about my employment, contract, working conditions or labour law.
• I experience discrimination or unequal treatment.
• I need advice concerning equality, diversity or inclusion.
• I have a disability or need accessibility / reasonable accommodations.
• I need support concerning health, wellbeing or workplace health.
• I am looking for staff development or HR support.

Primary services & topics

• Personalmanagement
• Personalentwicklung
• Gleichbehandlung / equal treatment
• Gleichstellung / equal opportunities
• Diversität / diversity & inclusion
• anti-discrimination
• Behinderung
• Barrierefreiheit / accessibility
• reasonable accommodations
• Gesundheit / workplace health
• psychosocial wellbeing
• Arbeitsrecht / labour law
• employment conditions and working arrangements

Important cross-links

• Student accessibility questions should also be discoverable through Study, Teaching & Curriculum.
• General legal matters remain under Legal, Data Protection & Governance; employment-related legal questions start here.

== 4. IT & Digital Services ==

Typical questions

• How do I access an account, system or digital service?
• I have an IT problem.
• I need software, infrastructure or technical support.
• I am planning a digital / IT project.

Primary services & topics

• Base
• ITD-Projektkoordination
• Zentraler Informatikdienst
• accounts and access
• software and digital tools
• digital infrastructure
• IT project coordination
• technical support

== 5. Rooms, Buildings & Campus ==

Typical questions

• I need a room temporarily or for a specific activity.
• Something in a room or building is not working.
• I need information about campus facilities, safety or rules.
• I need equipment or operational support for a space.

Primary services & topics

• Facility Management
• Gebäudetechnik & Sicherheit
• Liegenschaften
• Liegenschaften- & Raumkoordination
• Raumvergabe temporär
• Seminarraum-Ausstattung
• Ruheraum
• Service & Betrieb
• Hausordnung
• Leitern
• Diebstahl / reporting and campus-related support

Cross-links

• Event room requirements may also lead to Communication, Media & Events.
• Moving equipment or furniture may also lead to Purchasing, Finance & Logistics.

== 6. Purchasing, Finance & Logistics ==

Typical questions

• How do I buy materials, equipment or a service?
• I have a question about an invoice, budget or financial process.
• I need to send or receive something.
• I need transport or an internal move.

Primary services & topics

• Beschaffung & Materialmanagement
• Controlling
• Finanzbuchhaltung
• Ressourcenplanung
• Post & Logistik
• Post-Versand
• Transporte
• Übersiedlungen

Why these belong together

From a user's perspective these form one practical chain: //I need something → I procure it → I pay / account for it → it is delivered, sent, transported or moved.//

== 7. Communication, Media & Events ==

Typical questions

• I need to communicate or publicise something.
• I need a publication, flyer or printed material.
• I am planning an event and need support.
• I need help with public visibility or event communication.

Primary services & topics

• Presse & Kommunikation
• Publikationen
• Flyer / Drucksorten kleinformatig
• Veranstaltungsmanagement
• Open House
• Angewandte Festival
• Beflaggung

Cross-links

• Rooms and building logistics for events → Rooms, Buildings & Campus
• Transport, procurement and deliveries → Purchasing, Finance & Logistics
• Research dissemination → Art & Research Services

== 8. Legal, Data Protection & Governance ==

Typical questions

• I need legal advice or a legal review.
• I work with personal data or have a privacy question.
• I need to understand an institutional rule or legal obligation.
• I have a question about information access or transparency.

Primary services & topics

• Rechtsabteilung
• Datenschutzbeauftragter
• Informationsfreiheitsgesetz
• general legal questions
• data protection / privacy
• institutional rules and governance

Cross-links

• Arbeitsrecht starts under People, Equality, Health & Work.
• Research-specific copyright, licensing, ethics and data protection are also discoverable through Art & Research Services.

== 9. International Office ==

Typical questions

• I am planning an international stay or mobility.
• I have a question about exchange opportunities.
• I need support for an international context.

Primary services & topics

• International Office
• mobility
• exchange
• international support

This remains a separate service area because its user needs and expertise are distinct from the other clusters.

== 10. University Library ==

Typical questions

• I need literature, media or other information resources.
• I need access to library materials.
• I need support with searching and information discovery.

Primary services & topics

• Universitätsbibliothek
• literature and media
• library access
• information discovery
• library support

This remains a separate service area because library services form their own coherent user journey and are not an organisational extension of the International Office or Art & Research Services.

(% style="margin-top:28px;" %) ((( InformationUse the search at the top of the page or choose the card that best matches what you are trying to do. The Navigator may point to the same institutional service from several places when this improves findability. )))